Deposits

A non-refundable deposit is required to confirm all appointments. Deposits go toward your total service cost.

 

Lateness

 

A 15-minute grace period is provided for all appointments. Arrivals beyond 20 minutes without prior communication may require rescheduling and forfeiture of your deposit, depending on the day's schedule.

 

Cancellations & Rescheduling

 

We require at least 4 hours' notice to cancel or reschedule. Cancellations made with less than 4 hours' notice will forfeit the deposit. No-shows are not eligible for a refund and may be required to pay in full before booking future appointments.

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Children & Guests

 

Please limit extra guests during your appointment. Children being serviced should be accompanied by a parent or guardian for the full appointment.

 

Consultations

 

Loc services (starter locs, microlocs, instant locs, retwists) require a consultation to confirm final pricing based on hair size, length, and density.

 

Hair & Products

 

All applicable services include a shampoo service using Design Essentials products. Braiding hair is stocked in natural colors (1, 1b, 2, 4). If you need a color not listed, please bring hair to your appointment.

 

Refunds

 

Services rendered are non-refundable. If you're unhappy with your service, please reach out within 48 hours so we can make it right.

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Loyalty Program

 

All new clients are encouraged to sign up for a site account to be added to the Crystal Coins loyalty program. Redeem rewards for any service at any time. 

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Ways to earn Crystal Coins

(10 = $1.00):

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Book a session = 50

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Refer a friend = 100

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Site Sign up = 50

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Celebrate a birthday = 300

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Follow on social media = 50 

 

Student Discount

 

All students get $15 off Tuesday–Thursday appointments with a valid student ID. Students 10-18 yrs can be verified by a parent or another ID.